
320%
increase in new enrolled users
ACA · Live Call
Turning open enrollment into a 24-hour operation
The challenge
A regional health insurance agency had agents sitting idle outside business hours while enrollment deadlines approached across multiple time zones.
Our approach
We built a dedicated overnight pod pre-qualifying callers on income band and current coverage status, live-transferring only during the agency's staffed hours and queuing the rest for first-thing callbacks.



